FAQ

Top Questions
Q: How does Cirkul Auto-Ship work?
Q: What do I need to get started with Cirkul?
Q: How long will one Cirkul flavor cartridge last?
Q: How many ounces of water does the Cirkul bottle hold?
Q: Do Cirkul cartridges contain artificial coloring?
Q: Does the Cirkul lid only work on the Cirkul bottle?
Flavor Brands
Q: What flavors does Cirkul offer?
Q: Do any flavors have no sweetener at all?
Q: Which flavors have caffeine?
Q: Which flavors have electrolytes?
Q: What sweeteners do you offer?
Q: Will there be more flavors in the future?
Sips
Q: What are Sips?
Q: How many calories are in Cirkul Sips?
Q: How much sugar do Cirkul Sips have?
Q: Do Cirkul Sips have artificial coloring?
Q: How long is a Cirkul Sip good for after opening?
Q: Is the Cirkul Sip also a water filter?
Q: How do I know what flavor setting I’m on?
Q: Do Cirkul Sips need to be refrigerated?
Q: Can I freeze Cirkul Sips?
Q: How long does a Cirkul Sip last?
Q: How do I know when a Cirkul Sip is empty?
Q: Are Cirkul Sips safe for everyone?
Q: Can I use hot water with my Cirkul Sip?
Bottle & Lid
Q: How many ounces is the Cirkul bottle?
Q: My lid or bottle squeaks, help!
Q: Does the Cirkul bottle fit in my car cup holder?
Q: Does the water in my bottle have flavor left in it from the Cirkul Sip?
Q: Can I use a Cirkul Sip on a different lid?
Q: Can I use Cirkul Sips with a different bottle?
Q: Can I use sparkling water in my bottle?
Q: Is my bottle dishwasher safe?
Q: Can I use hot water in my Cirkul bottle?
Q: How many ounces is the Mini bottle?
Tumblers
Q: Does this work with a Cirkul Sip® cartridge?
Q: How does the straw work in the tumbler?
Q: Will I get the same amount of flavor as I do in the other bottle?
Q: Can this Tumbler fit in my car’s cup holder?
Q: How does the 2-position lid work?
Q: Will this Tumbler leak?
Q: Is the StrawSip™ lid sold separately, and is it interchangeable?
Q: Is the Tumbler dishwasher safe?
Q: Can I use hot water with my Cirkul Tumbler?
Accessories
Q: What’s the difference between the Chill Sleeve and the Shock Sleeve?
Q: How do I install a Shock Sleeve?
Q: How do I clean my Chill Sleeve and Shock Sleeve?
Q: How do I install the Flow Filter?
Q: Can I use the Flow® Filter without a flavor cartridge?
Q: What is the Sip Safe for?
Q: Why are there holes in the Sip Safe?
Orders
Q: What is your return policy?
Q: Can I send a gift from Cirkul to my friends or family?
Q: How much does shipping cost?
Q: Do you ship outside of the United States?
Q: How long will it take my order to arrive?
Q: How do I order a bottle?
Q: How do I order more cartridges?
Q: How do you ship?
Q: Do you accept EBT?
Q: How do I remove something from my cart?
Q: My bottle, lid, or Sip is damaged.
Q: Is Cirkul available at retail stores?
Auto-Ship
Q: How do I modify my Auto-Ship?
Q: Can I change my shipment schedule?
Q: Do I have to be on a monthly Auto-Ship to make an order?
Q: Can I order more as-needed products separate from my Auto-Ship order?
Q: How do I cancel my Auto-Ship?
Billing/Payment
Q: What payment methods do you accept?
Q: Do you accept Afterpay?
Q: My credit card was accidentally charged.
Q: I see ‘BrainTree’ on my bank statement – what’s that?
Q: There is a $1 charge on my bank statement – what’s that about?
Rewards
Q: Can I refer and earn rewards for sharing?
Q: What do I get for sharing?
Q: One of my friends signed up but I didn’t get credit, why?
Q: I invited someone but they never received an invite.
Q: How can I redeem my Inner Cirkul points?
Account
Q: I forgot my password.
Q: How do I change my log in/email?
More
Q: Are the Cirkul cartridges recyclable?
Q: How does the cost compare to bottled beverages?
Q: Can I take Cirkul Sips through TSA?
Didn’t find an answer?
Send your questions to help@drinkcirkul.com or call 1-844-4-CIRKUL